| OpsCentral® On Demand is a hosted version of its award winning contact centre suite - OpsCentral®.
Complete call center functionality like IVR, voice logging, skill-based call routing, screen pop, outbound dialers and callbacks with drag-and-drop
IVR flow management, agent skill-sets/profiles management, historical reports, rich graphical real-time monitoring as well as the tools to react in real-time
are delivered via the internet for only a minimal monthly subscription fees.
High capital expenditure on PABX and systems in traditional call center can be eliminated.
Implementation lead time is practically eliminated. SMEs and MNCs looking to set-up customer service centers can do so almost instantly and for
multiple sites where agents can log in remotely from virtually anywhere. This way, the call center can be truly distributed, flexible and less
geographically site dependent, making it an ideal solution for disaster recovery.
By providing a cost effective and viable alternative to the on-premise contact center, a
hosted solution enables call centers to establish business continuity capabilities and distributed customer service that was previously
not feasible.
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