eFrontVoice brochure

eFrontVoice® - is an an advanced CTI (Computer-Telephony Integration) framework providing functionalities such as skill-based call routing, screen pops and phone control. eFrontVoice is campaign oriented with a myriad of powerful features like graphical real-time statistics and alerts, operator scripting tool, preview and power dialers, call-back scheduler and contact history.

eFrontVoice works in tandem with eFrontVoice-IVR, an interactive Voice Response System as an option to provide advanced routing such as priority customers and agent booking. eFrontVoice-IVR can also link up with Innofax to provide fax-on-demand facilities.