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Contact Centre Suite

OpsCentral Suite is a complete contact centre solution leveraging on your current PABX infrastructure and investments. OpsCentral Suite consists:

  • eFrontVoice – Our Call Management System including Interactive Voice Response (IVR)
  • eFrontMail – Our Email Management System
  • KES – Our Knowledge Engineering System
  • Third-party Voice Logging, Screen Logging and Quality Monitoring integration

We currently connect to various models of Avaya and Nortel PABX.

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Call Centre On-Demand

OpsCentral-on-Demand is a hosted call centre solution. Together with our partner, you can subscribe to our flagship eFrontVoice Call Management System on per seat per month basis, from a minimal of 1 seat. Some key highlights:

  • Pay as you use model.
  • Setup and run in as fast as 1 week.
  • We provide the numbers, phones and headsets as well as bandwidth for the voice via VoIP!
  • Full browser-based access and manage everything on the system. No additional software to install.
  • Includes call recording and IVR.

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SMS Messaging Platform

Unlike most other providers, FlexiSMS is a two-way SMS platform. It not only allows you to broadcast SMS to your target audience, it empowers your audience to reach you for a variety of campaigns. With FlexiSMS, you can now route incoming SMS to various destinations, perform auto-response, conduct votings or surveys.

FlexiSMS is a web-based service. You can create an account and start running your campaigns in minutes.

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