BCM is a holistic management process that identifies and analyzes potential risks that threaten an organization and the development of response plans to minimize their impact on the business.

Innovax Systems has developed and implemented a Business Continuity Management (BCM) programme based on SS540:2008 standards, which define the requirements for improving its resilience to business disruptions, minimizing the negative impacts arising from these disruptions and ensuring rapid recovery of critical business functions.

The programme came to a successful completion as a result of strong business collaboration with SP Consulting (International) Pte Ltd, an organisation with the distinction of being the first management consultany company to be certified to both ISO 9001:2008 and BCM SS540:2008 for the provision of quality management consultancy services by TUV SUD PSB Certification Pte Ltd

Coni Tan, Chief Financial Officer and Director of Innovax Systems and Management Representative of the BCM programme commented: “This certification encompasses us with one of the strongest foundations to give our business partners and clients the assurance that we are dedicated and committed in all our services rendered to them, towards a win-win business relationship”.

About Innovax Systems

Founded in 1998, Innovax Systems provides premise and SaaS-based contact centre solutions and productivity software for the best customer interaction experience that an organization requires. Innovax Systems has offices and partners throughout Asia and has provided contact centre related consulting, development, implementation and operational services for MNC and SME customers in varied industries in the Asia-Pacific region

About SP Consulting

SP Consulting is a leading provider of value-added management system consultancy, training and products. Their mission is to be a centre of excellence based on best practices that focus on improving business effectiveness and strengthening competitive edge. To this end, SP Consulting are committed to assisting organizations in taking strategic advantage of management systems and leading tools as a business enabler and to fast track the achievement of overall business objectives.

Innovax Systems is offering its SMS portal, FlexiSMS to facilitate events reminders and feedback surrounding Echelon 2011.

FlexiSMS is a powerful hosted SMS portal which empowers businesses to exploit the full potential of SMS to reach their target audience and for them to reach businesses quickly and intelligently.

Unlike most other providers, FlexiSMS is a two-way SMS platform. It not only allows businesses to broadcast SMS to target audiences, it empowers audiences to reach businesses for a variety of campaigns. With FlexiSMS, businesses can now route incoming SMS to various destinations, perform auto-response, conduct polls and gather invaluable feedback all via SMS.

About e27

Founded in February 2006, e27 is a media organization focused on the Asian technology startup industry. e27 is devoted towards Silicon Valley-style, community-driven advocacy of technology innovation in Asia, and combines online media with offline events to influence, discover and evangelize upcoming technology innovations from the startup communities around Asia.

e27 is a wholly-owned business unit of Optimatic Pte Ltd headquartered in Singapore.

About Innovax Systems

Founded in 1998, Innovax Systems provides premise and SaaS-based contact centre solutions and productivity software for the best customer interaction experience that an organization requires. Innovax Systems has offices and partners throughout Asia and has provided contact centre related consulting, development, implementation and operational services for MNC and SME customers in varied industries in the Asia-Pacific region

OpsCentral® is a complete product suite of technologies empowering Verizon customer service centre to handle Verizon Wireline Business Unit in all aspects of communication with customers effectively within a single platform. Some of the current functions and capabilities have been tailored, enhanced and customized to Verizon’s need. One of the most prominent customization is the priority PIN to enable personalized service and service differentiation for Verizon’s Tier-1 customers. Another remarkable customization is a reporting tool to maintain service standard for Tier-1 customers.

Since the inception of OpsCentral into Verizon call centre operation in early 2002, Innovax Systems has been providing unrivalled technical support to Verizon, with 24×7 on-site system support and at least one system specialist stationed full-time at Verizon call centre during business hours to provide customer supports with high responsiveness and accessibility to resolve issues in timely manner in call centre’s time sensitive and mission critical operation. With their high proactive and prompt support, Innovax Systems has often exceeded Verizon’s expectations in many ways.

“It has been a privilege for me to work with Innovax Systems. The technology offered by them have enabled us to improve our quality constantly over the years.” said Tony Nga, Director, Asia Pacific Customer Care & Services, Verizon Global Enterprise.

Unlike most other providers, OpsCentral allows the call centre to handle all aspects of communication, such as voice call and email effectively within a single platform. It is a full-fledged self service system with functions for supervisors to create or modify IVR design, call flow, IVR prompts, skill-sets routing rules, etc.

Patrick Tan, President of Innovax Systems commented: ”This nomination does not only reflect what Innovax Systems is capable of, it also shows that we are dedicated and committed to our clients such as Verizon Business. It is a great motivation to continue to strive towards a win-win business relationship”.

About Verizon Business

Verizon is a leading provider of IT, Communication, Security & Network Solutions to enterprises and governments around the world. With presence in 75 countries and six continents, it provides mission critical communications services for organisations worldwide, including 94% of Fortune 500 companies.

About Innovax Systems

Founded in 1998, Innovax Systems provides premise and SaaS-based contact centre solutions and productivity software for the best customer interaction experience that an organization requires. Innovax Systems has offices and partners throughout Asia and has provided contact centre related consulting, development, implementation and operational services for MNC and SME customers in varied industries in the Asia-Pacific region

In addition to helping CCAS on their social networking capabilities, Innovax Systems is developing an online portal for Awards 2011 judges to enter their scores from their mobile devices into a central depository whereby results can be computed and announced to the participants whilst at the same time ensuring reliability and confidentiality of the system.

“I have assessed the technology offerings of Innovax Systems and am confident of their capability to assist CCAS provide a wow experience in our customer interactions” said Peter Gossler, Executive Director of CCAS.

Innovax Systems is also offering its SMS portal, FlexiSMS to facilitate events reminders and surveys that will be conducted at the Awards gala dinner.

FlexiSMS is a powerful hosted SMS portal which empowers businesses to exploit the full potential of SMS to reach their target audience and for them to reach businesses quickly and intelligently.

Unlike most other providers, FlexiSMS is a two-way SMS platform. It not only allows businesses to broadcast SMS to target audiences, it empowers audiences to reach businesses for a variety of campaigns. With FlexiSMS, businesses can now route incoming SMS to various destinations, perform auto-response and conduct votings or surveys

Patrick Tan, President of Innovax Systems commented: “This sponsorship is but a small contribution from us to the betterment of CCAS towards serving the contact centre industry”.

About CCAS

The Contact Centre Association of Singapore (CCAS), founded in 1998, is a not for profit, educational organization that focuses on technologies, operational approaches for, and business issues of local and global contact centres. The CCAS offers seminars, round-tables, panel discussions, leading-edge showcases, social events, networking opportunities, and its annual Contact Centre Awards and Regional Contact Centre Industry Symposium.

About Innovax Systems

Founded in 1998, Innovax Systems provides premise and SaaS-based contact centre solutions and productivity software for the best customer interaction experience that an organization requires. Innovax Systems has offices and partners throughout Asia and has provided contact centre related consulting, development, implementation and operational services for MNC and SME customers in varied industries in the Asia-Pacific region

Unlike most other service providers, FlexiSMS portal is providing a two-way SMS platform that not only allows businesses to broadcast SMS to target customers but at the same time empowering their customers to respond to a variety of campaigns. With FlexiSMS incoming SMS can be routed to various destinations, with auto-response , voting or survey modules. Intelligent reports and analyses of incoming SMS can also be obtained.

An account can be set up with FlexiSMS instantly online and activated within minutes. FlexiSMS user interface is intuitive and set up of every campaign should not take more than 5 minutes.

Said Alex Koh, Chief Technology Officer of Innovax Systems: “With a team of dedicated and highly skilled engineers, we endeavour to provide you with the best in class of the SMS web portals available in the region. Hassle free and rich in features, FlexiSMS gives marketers and other users the delightful experience that they deserve.”

Founded in 1998, Innovax Systems provides premise and SaaS-based contact centre solutions and productivity software for the best customer interaction experience that an organization requires. Innovax Systems has offices and partners throughout Asia and has provided contact centre related consulting, development, implementation and operational services for MNC and SME customers in varied industries in the Asia-Pacific region.

Verizon Business, a US based telco with one of the most reliable and secure networks in the world has been a premium customer to Innovax Systems for the past 7 years. Innovax Systems is proud to continue providing Verizon Business with the top-notch contact center solution that best suits their ever growing business operations.

With OpsCentral V4.0 in place, Verizon Business will be equipped with the most advanced state-of-the-art system that allows them to quickly handle and respond to customers’ calls and email enquiries globally. This enables consistency and high level service quality in handling all aspects of communication with customers effectively, taking customer service to the next level and increasing customer satisfaction.

About Verizon

Verizon is a leading provider of global IT, security, and communication solutions, with the world’s most connected IP network. For 10 years running, Verizon’s global IP network has been recognized as the most-connected public Internet backbone network. Their global, IP-based network is the foundation in providing their customers with global business performance, making it possible to connect, communicate, and collaborate in the competitive world.

Being one of the largest wholly owned facilities-based networks in the world, Verizon’s network support tens of thousands of businesses and government agencies around the globe, including 98 percent of the Fortune 500.

The equipment for the contact centre is housed in Singapore while the agents are located in Mid Valley, connectivity through IP and web technology.

“Innovax Systems is grateful and proud to be the technology solutions partner to PacNet’s world class global contact centre. With our state-of-the-art technology and their team of dedicated professionals I am confident PacNet will be able to provide the highest level of customer service their sophisticated and regional customers can fully expect.,” says Patrick Tan, President of Innovax Systems.

About Pacnet

Pacnet is Asia’s largest independent telecommunications service provider bringing together innovation, technology and knowledge to define a new paradigm in Asian connectivity.

Formed from the operational merger of two regional telecommunications service providers, Asia Netcom and Pacific Internet, PacNet has the Asian heritage which enables them to understand the diverse business communication requirements unique to the region.

Headquartered in the heart of Asia in both Hong Kong and Singapore, they have more than 1,400 employees spread across their 27 offices located in 13 countries, including Australia, China, India, Indonesia, Japan, Korea, Malaysia, Philippines, Taiwan, Thailand and North America.

InnoFax is a secure web-based plug-n-play network appliance that manages both incoming and outgoing faxes to and from the enterprise which can be easily integrated with Toshiba’s MFD (Multi Function Devices). Developed by Innovax Systems, InnoFax is a complete Fax Management system that allows organizations to manage their faxes within the IT Framework in today’s business environment.

The partnership is based on the integration of InnoFax and Toshiba’s MFD and Document Management Solutions and the co-operation to distribute and market InnoFax in Asia through Toshiba’s network of business partners. Innovax Systems is participating with Toshiba in an upcoming 2nd Annual Asia IT Congress which will be held in Bangkok on the 3rd and 4th of September 2007.

About Toshiba Singapore

Toshiba Singapore Pte Ltd is a wholly owned subsidiary of Digital Media Network Company of Toshiba Corporation. It manufactures projection televisions and is engaged in the sales and marketing of audio-visual, household, office automation, electronic imaging products and computer notebooks. Electronics Imaging Division (EID) is the regional headquarters for South East Asia, the South-Asia, the Middle East and Africa. EID is fully responsible for product planning, marketing, sales, service, support and distribution of digital multifunctional systems, copiers, and facsimiles machines.

As the business workplace enters the 21st century, Toshiba EID is committed to increasing customer productivity through innovative office technology products and maintaining a firm commitment to quality.

MCI was presented with the Gold Call Centre of the Year award for facilities of fewer than 50 seats. In addition, MCI was honored with the Gold Call Centre Manager of the Year award. MCI again took top honors with the Gold Call Centre of the Year award in the Regional Call Centre Awards, recognizing its status as the most respected facility of its size throughout the three-nation region. Among all of the corporations and individuals honored by the council, MCI was only triple Gold award winner – in its first year of participation in the CCCS competition. MCI’s customer service call centre was judged on its policies, processes and procedures, as well as the contact centre services that fuel its operations.

As Technology Partner of MCI, Innovax Systems provides the technology that drives the processes in MCI’s Contact Centre. Innovax Systems’ flagship product OpsCentral – a suite of contact centre solutions that handles multiple channels of customer communication – provides MCI’s Customer Contact Centre with skill based routing of calls and emails linking it with appropriate agents through a state-of-the-art IVR system. This entire platform is in turn tied into a knowledge engineering system, also developed by Innovax Systems, arms agents with up to the minute information that can be made available to MCI’s customers if necessary.

“Our Singapore centre has the most advanced automatic call and email distribution system deployed by MCI today, as well as a paperless desktop driven by a knowledge engineering system,” said Denis Garner, director of customer service for MCI Asia Pacific. “These allow our customers to reach the best qualified agent for their enquiry regardless of whether they call, email, fax or contact us via the Web. But our most powerful differentiator is our people. The MCI customer service team really cares about the companies we serve and takes great pride in always doing what is best for the customer.”

The state-of-the-art MCI Asia Pacific Customer Service Centre serves the company’s customers in nine national markets across the region. The 24×7 operation handles more than 22,000 customer interactions per month in English, Cantonese, Mandarin, Japanese and Korean to ensure that customers receive assistance of the highest possible quality, regardless of time, location or local language. In addition to this facility, local customer support is also available in each country that MCI serves throughout the region.

About MCI

MCI, Inc. (NASDAQ:MCIP) is a leading global communications provider, delivering innovative, cost-effective, advanced communications connectivity to businesses, governments and consumers. With the industry’s most expansive global IP backbone, based on the number of company-owned points of presence, and wholly-owned data networks, MCI develops the converged communications products and services that are the foundation for commerce and communications in today’s market.

About Innovax Systems

Innovax Systems is a leading provider of systems development and integration of end to end integrated Contact Center solutions and Web-based applications. Headquartered in Singapore, Innovax has three offices including a subsidiary in Japan, and a development center in Singapore. Innovax’s solutions include computer telephony integration (CTI), Multi-channel contact center management, customer relationship management (CRM), e-procurement, backend enterprise system integration and mobile internet platform solutions. Established in 1998, Innovax’s list of clients include government departments and Fortune 500 organisations in the Asia Pacific region.

“We are extremely delighted with the launch of WebW@lkers-Mobile Internet Content & Data Services for Singapore and the Asia Pacific region. The establishment of our Asia Pacific headquarters in Singapore provides strategic access to the region in expanding our operations, technical platforms & infrastructure services” said Masafumi Morita, Managing Director of KCAP.

“We are going to work with KCAP very closely in providing support, expertise and experience that we have in Singapore and the region in KCAP’s push in the systems and network integration space for their existing customers under the KCCS group who are looking to expand their infrastructure network into Singapore or the region.” said Patrick Tan, President of Innovax Systems.

About Kyocera Communication Systems

Kyocera Communication Systems (KCCS) is established in Japan since 1995. It offers IT, hosting, system integration and other services for large-scale enterprises. Its four divisions of Information System, Network System, Communication Engineering and Management Consulting offers multi dimensional high value solution for customers in the information and communication sectors. KCCS employs more than 1200 people worldwide. The company’s sales for fiscal year 2001 were approximately 53,396 million yen. For more information, refer to www.kccs.co.jp

About Innovax Systems

Innovax Systems is a leading provider of systems development and integration of end to end integrated Contact Center solutions and Web-based applications. Headquartered in Singapore, Innovax has three offices including a subsidiary in Japan, and a development center in Singapore. Innovax’s solutions include computer telephony integration (CTI), Multi-channel contact center management, customer relationship management (CRM), e-procurement, backend enterprise system integration and mobile internet platform solutions. Established in 1998, Innovax’s list of clients include government departments and Fortune 500 organisations in the Asia Pacific region.www.innovax.com.sg

About Orange Gum

In operations since 2000, Orange Gum Pte Ltd (www.orangegum.com) provides expert mobility enabling services for enterprise partners, and develops, aggregates and delivers premium mobile content and wireless Internet services through mobile carriers to consumers in Asia. Orange Gum aggregates contents from Japan, Korea, Singapore, Malaysia, Philippines and the US. It distributes content through its network of carrier customers which includes China Mobile, China Unicom, Taiwan Cellular, Chung Hwa Telecom, Far Eastone, KG Telecom, Mobitai, Trans Asia, CSL, Hutchison, Smartone, Sunday, Peoples, New World Mobility, Singtel, Mobileone, Starhub, Globe, Smart, DTAC and Maxis. Orange Gum’s mobile content delivery platform m.Ark is being deployed by customers such as NEC, Kyocera, Samsung and ACCS. The company is headquartered in Singapore with offices in Tokyo, Shanghai, and Taipei.