BCM certified

Innovax Systems is proud to announce the completion of Business Continuity Management (BCM) programme and is now officially BCM certified.

BCM is a holistic management process that identifies and analyzes potential risks that threaten an organization and the development of response plans to minimize their impact on the business.

Innovax Systems has developed and implemented a Business Continuity Management (BCM) programme based on SS540:2008 standards, which define the requirements for improving its resilience to business disruptions, minimizing the negative impacts arising from these disruptions and ensuring rapid recovery of critical business functions.

The programme came to a successful completion as a result of strong business collaboration with SP Consulting (International) Pte Ltd, an organisation with the distinction of being the first management consultany company to be certified to both ISO 9001:2008 and BCM SS540:2008 for the provision of quality management consultancy services by TUV SUD PSB Certification Pte Ltd

Coni Tan, Chief Financial Officer and Director of Innovax Systems and Management Representative of the BCM programme commented: “This certification encompasses us with one of the strongest foundations to give our business partners and clients the assurance that we are dedicated and committed in all our services rendered to them, towards a win-win business relationship”.

About Innovax Systems

Founded in 1998, Innovax Systems provides premise and SaaS-based contact centre solutions and productivity software for the best customer interaction experience that an organization requires. Innovax Systems has offices and partners throughout Asia and has provided contact centre related consulting, development, implementation and operational services for MNC and SME customers in varied industries in the Asia-Pacific region

About SP Consulting

SP Consulting is a leading provider of value-added management system consultancy, training and products. Their mission is to be a centre of excellence based on best practices that focus on improving business effectiveness and strengthening competitive edge. To this end, SP Consulting are committed to assisting organizations in taking strategic advantage of management systems and leading tools as a business enabler and to fast track the achievement of overall business objectives.

Feedback Solutions Partner to Echelon 2011

Innovax Systems is proud to announce that it has been selected as the Feedback Solutions Partner to e27′s upcoming Echelon 2011 event in Singapore.

Innovax Systems is offering its SMS portal, FlexiSMS to facilitate events reminders and feedback surrounding Echelon 2011.

FlexiSMS is a powerful hosted SMS portal which empowers businesses to exploit the full potential of SMS to reach their target audience and for them to reach businesses quickly and intelligently.

Unlike most other providers, FlexiSMS is a two-way SMS platform. It not only allows businesses to broadcast SMS to target audiences, it empowers audiences to reach businesses for a variety of campaigns. With FlexiSMS, businesses can now route incoming SMS to various destinations, perform auto-response, conduct polls and gather invaluable feedback all via SMS.

About e27

Founded in February 2006, e27 is a media organization focused on the Asian technology startup industry. e27 is devoted towards Silicon Valley-style, community-driven advocacy of technology innovation in Asia, and combines online media with offline events to influence, discover and evangelize upcoming technology innovations from the startup communities around Asia.

e27 is a wholly-owned business unit of Optimatic Pte Ltd headquartered in Singapore.

About Innovax Systems

Founded in 1998, Innovax Systems provides premise and SaaS-based contact centre solutions and productivity software for the best customer interaction experience that an organization requires. Innovax Systems has offices and partners throughout Asia and has provided contact centre related consulting, development, implementation and operational services for MNC and SME customers in varied industries in the Asia-Pacific region

Verizon’s 2010 Supplier Recognition Awards Finalist

Innovax Systems is proud to announce that it has been nominated as a finalist of Verizon’s 2010 Supplier Recognition Awards, acknowledging outstanding efforts and achievements during 2010.

OpsCentral® is a complete product suite of technologies empowering Verizon customer service centre to handle Verizon Wireline Business Unit in all aspects of communication with customers effectively within a single platform. Some of the current functions and capabilities have been tailored, enhanced and customized to Verizon’s need. One of the most prominent customization is the priority PIN to enable personalized service and service differentiation for Verizon’s Tier-1 customers. Another remarkable customization is a reporting tool to maintain service standard for Tier-1 customers.

Since the inception of OpsCentral into Verizon call centre operation in early 2002, Innovax Systems has been providing unrivalled technical support to Verizon, with 24×7 on-site system support and at least one system specialist stationed full-time at Verizon call centre during business hours to provide customer supports with high responsiveness and accessibility to resolve issues in timely manner in call centre’s time sensitive and mission critical operation. With their high proactive and prompt support, Innovax Systems has often exceeded Verizon’s expectations in many ways.

“It has been a privilege for me to work with Innovax Systems. The technology offered by them have enabled us to improve our quality constantly over the years.” said Tony Nga, Director, Asia Pacific Customer Care & Services, Verizon Global Enterprise.

Unlike most other providers, OpsCentral allows the call centre to handle all aspects of communication, such as voice call and email effectively within a single platform. It is a full-fledged self service system with functions for supervisors to create or modify IVR design, call flow, IVR prompts, skill-sets routing rules, etc.

Patrick Tan, President of Innovax Systems commented: ”This nomination does not only reflect what Innovax Systems is capable of, it also shows that we are dedicated and committed to our clients such as Verizon Business. It is a great motivation to continue to strive towards a win-win business relationship”.

About Verizon Business

Verizon is a leading provider of IT, Communication, Security & Network Solutions to enterprises and governments around the world. With presence in 75 countries and six continents, it provides mission critical communications services for organisations worldwide, including 94% of Fortune 500 companies.

About Innovax Systems

Founded in 1998, Innovax Systems provides premise and SaaS-based contact centre solutions and productivity software for the best customer interaction experience that an organization requires. Innovax Systems has offices and partners throughout Asia and has provided contact centre related consulting, development, implementation and operational services for MNC and SME customers in varied industries in the Asia-Pacific region