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Call Centre On-Demand

Full featured call centre solution, whenever, whereever.

OpsCentral On Demand is a hosted version of its award winning contact centre suite – OpsCentral. Complete call center functionality like IVR, voice logging, skill-based call routing, screen pop, outbound dialers and callbacks with drag-and-drop IVR flow management, agent skill-sets/profiles management, historical reports, rich graphical real-time monitoring as well as the tools to react in real-time are delivered via the internet for only a minimal monthly subscription fee.

High capital expenditure on PABX and systems in traditional call centres can be eliminated. Implementation lead time is practically eliminated. SMEs and MNCs looking to set-up customer service centres can do so almost instantly and for multiple sites where agents can log in remotely from virtually anywhere. This way, the call centre can be truly distributed, flexible and less geographically site dependent, making it an ideal solution for disaster recovery.

By providing a cost effective and viable alternative to the on-premise contact centre, a hosted solution enables call centres to establish business continuity capabilities and distributed customer service that was previously not feasible.