1st November 2000

Release of WebChat & MailFront

Innovax Systems Pte Ltd, announces the release of WebChat and MailFront. WebChat -- Customer Interaction Systems -- helps organizations to improve quality of service and customer satisfaction by establishing a direct and interactive web channel with valued customers. WebChat is a text-based interactive application program that allows your customers to communicate with you directly in real-time over the internet using the browser. WebChat is an excellent tool to enable your website to be an interactive one. MailFront -- Intelligent email router -- Channels all inbound emails to the appropriate Customer Service Representative (CSR) who can respond promptly and effectively. It will sort and route the emails to recipients according to subject, sender and or keywords in the email content.

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