Verizon Business Upgrades to OpsCentral V4.0 Contact Centre Suite

Innovax Systems is pleased to announce that Verizon Business has upgraded their current contact center suite to the OpsCentral Contact Centre Suite V4.0. OpsCentral 4.0 is the 4th incarnation of the successful and long running OpsCentral Contact Centre Suite since 2000.

Verizon Business, a US based telco with one of the most reliable and secure networks in the world has been a premium customer to Innovax Systems for the past 7 years. Innovax Systems is proud to continue providing Verizon Business with the top-notch contact center solution that best suits their ever growing business operations.

With OpsCentral V4.0 in place, Verizon Business will be equipped with the most advanced state-of-the-art system that allows them to quickly handle and respond to customers’ calls and email enquiries globally. This enables consistency and high level service quality in handling all aspects of communication with customers effectively, taking customer service to the next level and increasing customer satisfaction.

About Verizon

Verizon is a leading provider of global IT, security, and communication solutions, with the world’s most connected IP network. For 10 years running, Verizon’s global IP network has been recognized as the most-connected public Internet backbone network. Their global, IP-based network is the foundation in providing their customers with global business performance, making it possible to connect, communicate, and collaborate in the competitive world.

Being one of the largest wholly owned facilities-based networks in the world, Verizon’s network support tens of thousands of businesses and government agencies around the globe, including 98 percent of the Fortune 500.

Innovax Systems Implements OpsCentral Suite in PacNet Global 147-seat Call Centre

As a leading technology provider in the contact centre industry, Innovax Systems is pleased to announce the acquisition of PacNet Global as our latest customer and the implementation of a 147-seater, multi-media contact centre complete with our OpsCentral suite of solutions.

The equipment for the contact centre is housed in Singapore while the agents are located in Mid Valley, connectivity through IP and web technology.

“Innovax Systems is grateful and proud to be the technology solutions partner to PacNet’s world class global contact centre. With our state-of-the-art technology and their team of dedicated professionals I am confident PacNet will be able to provide the highest level of customer service their sophisticated and regional customers can fully expect.,” says Patrick Tan, President of Innovax Systems.

About Pacnet

Pacnet is Asia’s largest independent telecommunications service provider bringing together innovation, technology and knowledge to define a new paradigm in Asian connectivity.

Formed from the operational merger of two regional telecommunications service providers, Asia Netcom and Pacific Internet, PacNet has the Asian heritage which enables them to understand the diverse business communication requirements unique to the region.

Headquartered in the heart of Asia in both Hong Kong and Singapore, they have more than 1,400 employees spread across their 27 offices located in 13 countries, including Australia, China, India, Indonesia, Japan, Korea, Malaysia, Philippines, Taiwan, Thailand and North America.