About Us

Innovax Systems is a leading provider of systems development and integration of end to end integrated contact center solutions and web-based applications.

Headquartered in Singapore, Innovax Systems has offices and partners throughout Asia. Innovax System’s solutions include computer telephony integration (CTI), multi-channel contact center management, customer relationship management (CRM), e-procurement, backend enterprise system integration and mobile internet platform solutions.

Established in 1998, Innovax System’s list of customers includes government departments and Fortune 500 organizations in the Asia Pacific region.

State-of-the-Art Contact Centre Solutions

With over ten years of experience in the contact centre industry, Innovax Systems has evolved into the preferred service provider with state-of-the-art technological products.

Combined with a versatility to suit our customers’ business requirements, our own excellence in deployment, support and service have further empowered our clients toward achieving their own corporate goals. Alongside our customers’ own values of customer satisfaction, our technology has enabled them to win numerous awards.

Verizon Business, one of our clients, won Gold Contact Centre of the Year award from 2004 to 2006 in the Annual Singapore Contact Centre Awards, and their list of accolades continue to run.

Corporate Social Responsibility

Under our Corporate Social Responsibility in 2004, we worked together with the Singapore Changi Prison and contributed our technology to Connect Centre, a call centre employing inmates as agents. This equipped them with excellent service skill sets and also contributed to the rehabilitating of ex-offenders to reintegrate back into society.

Under the Asia Pacific Customer Service Recognition of Excellence held at Hong Kong Disneyland on 2nd November 2007, Connect Centre Singapore was awarded a special “Community Contribution Award” and recognized as Best of the Best in the “Outsourced Call Centre” category.

In 2009, Connect Centre went on to win the Gold award in Contact Center World Finals for Best Outsourcing Partnership and several other awards including Best Community Spirit.